Wallpaper and wall mural FAQs

In Matchwalls, the world is your canvas! No matter what corner of the planet you are, we carry our products to your door. To make sure the experience is customary, you can easily select your language and destination. Simply go to the upper right corner of our page and adjust your location, navigate through our international pages to complete your purchase. We are here to make decorating your space as easy and enjoyable as possible.

We are pleased to offer you free shipping in all your orders, no matter where you are. However, it is important to take into account that, in some destinations, local customs rights can be applied. These additional costs would be your responsibility and would be paid directly to the carrier at the time of delivery. We strive to do this process as clear and simple as possible, so you can enjoy your new Matchwalls products without worries.

Your inspiration will come flying! All our samples are prepared carefully and sent directly to your mailbox in an envelope. We get down to work to manufacture and send your samples the next working day because we know how important it is to begin to give life to your ideas as soon as possible. 

Production: 0-4 maximum working days. 

EU delivery: 4-5 working days. 

DELIVERY EE.U.: 4-10 Maximum working days.

 Delivery rest of the world: 4-10 working days. 

In Matchwalls, each piece of your order begins its trip from the vibrant and artistic city of Barcelona, ​​a place where creativity flows in each street and is impregnated in our products, specially designed for you. We tell you that, from the manufacturing process until the time your order reaches your home or interior design project, everything is done with maximum dedication and attention from Barcelona, ​​the city of design and architecture that inspires us to help you. 

Production: 0-4 maximum working days.

EU delivery: 4-5 working days. 

DELIVERY EE.U.: 4-10 Maximum working days. 

Delivery rest of the world: 4-10 working days. 

In Matchwalls, we understand that inspiration has no schedules, but we want to inform you that the orders made during the weekends or on the holidays of our vibrant Barcelona, ​​the next working day will be launched. It is our way to ensure that each creation receives the attention it deserves, even before starting your trip to you. 

Although we put all our efforts that your experience is impeccable, there are factors, such as delays by logistics companies, which are out of our control. But do not worry, our customer service is always ready and willing to help you, looking for solutions and providing the tranquility you need. 

It is important to keep in mind that, during our special campaigns, which capture the essence and joy of Barcelona, ​​production and delivery times can extend a little more. This is due to the extra care we put in each order, making sure that the quality is never compromised, even when the demand is greater. 

In Matchwalls, your satisfaction is our priority. We are committed to providing you not only exceptional products, but also a service that makes every step of this trip as special as the spaces you want to transform. 

Delivery time: We have combined the creation and shipping processes to ensure an experience fluid and without complications. From the moment your order comes alive in our facilities until it reaches your door, We promise you attention and care in every detail.

Transparent monitoring: As soon as your order takes your way from Barcelona, ​​you will receive an email on our part with all the necessary information so you can follow the trip of your package to your home or interior design project keeping you informed at all times.

Customs and tariff considerations:

We understand the emotion of receiving your order, But it is important to consider that in some destinations additional charges, such as tariffs or customs taxes, can be applied. These will be your responsibility and must be paid to the carrier, either at the time of delivery or previously. To be fully prepared and avoid surprises, we recommend you consult with local authorities From your country to obtain specific information.

Committed to your satisfaction: In Matchwalls, every step, from our base in Barcelona to your home, is designed to reflect our commitment to you and with the creation of decorative spaces and unique interior projects. We are passionate about what we do and we want you feel that passion in each product What do you select.

When sending your order from Barcelona, ​​we will send you an email with all the necessary information so you can follow the trip of your package. If for some reason you can't find this email, we suggest you take a look at Your unwanted mail folder, Well, sometimes important messages end up there. 

Please keep in mind that:

For those in Europe that choose to receive our samples, we want to inform you that they are sent through the Conventional postal service. This means that they will not have a tracking number, but we assure you that We will put the same care and attention To get to you as soon as possible.

In Matchwalls, we commit ourselves to make your experience the most fluid and pleasant possible, From the moment you choose what you like most about Matchwalls, until it reaches your door.

Of course! The key is in the speed: The one before we report on any change in the delivery address, the faster we can put ourselves into action to help you. Simply respond to the confirmation email of your order or contact us through our Contact form or local customer service. Do not forget to include your order number so that we can identify your purchase without delays.

In Matchwalls, located in the heart of Barcelona, ​​we understand that the plans can change and we are here to ensure that these changes do not affect the arrival of your order. We want your experience to be so fluid and free of stress such as the Mediterranean breeze, So do not hesitate to let us know how we can help you.

We know how special it is to create a Personalized product that fits perfectly to the dimensions and spirit of your space. Since designs are personalized exclusively for you, we cannot accept returns once you receive them. Therefore, at the time of delivery, we ask you to review each roll carefully to make sure they are complete and free of defects or damage. We understand that sometimes things do not come out as planned and although our greatest desire is to satisfy you, We are "people" and we can make mistakes. If your order comes defective or damaged, get in touch with us and we will help you. Remember that it is important that the order is returned in its original state and packaging.

We cannot offer reimbursements for personalized products in case of measurement errors or changes of opinion by the client. But don't let that be discouraged. If you have doubts, contact us. We will be delighted to guide you in the choice of your ideal design and in How to measure your wall correctly, or in any other consultation you can have.

But there is Good news: Canceling an order before it has entered production is fully possible. If this is your case, we beg you to get in touch with us as soon as possible. Usually, we get to work and send your order to our manufacturing team between 0-4 days of having received it. So, if you need to cancel, it is best to speak directly with our customer service. Although, sincerely, we hope you decide to move forward with your order.

SATISFACTION AND QUALITY GUARANTEE: In the heart of our operation in Barcelona, ​​we strive to ensure that each product that goes to you is free of defects and ready for Behap your space. Our guarantee covers any initial manufacturing error, ensuring that any manufacturing defect present at the time of delivery is completely Our responsibility. If you receive a defective product for a quality control failure, we commit ourselves to replace it No additional cost for you.

We understand that the installation of your new order is a exciting moment, But it is important to remember that we cannot cover the additional costs that may arise, such as labor or additional materials. Before starting the installation, we ask you to carefully inspections. Our policy does not include reimbursements for incorrect facilities. In the rare case of a litigation, we follow the recommendations of the Public Claims Committee to ensure a fair and equitable resolution.

Our customer service is here for you. You can write to Help@matchawalls.com. We are ready for Help you in every step of the way, From Barcelona in your professional or residential interior project and we help you decorate your space with those Solutions you didn't know you needed.

Definitely. In MatchwallsFacilitos your experience of acquiring exceptional art. For your convenience, we accept various credit cards, including Visa, Mastercard and Master. Your safety and comfort in purchase are our priority.

Absolutely, PayPal is one of the payment options we offer. We understand the need to have flexible and reliable payment alternatives, and PayPal fits perfectly with that philosophy.

Yes, in Matchwalls we want to give you as many options as possible. Therefore, in addition to credit and paypal cards, we also accept payments through Apple Pay, Google Pay and Amazon Pay, expanding the possibilities for you to choose the one that best suits you.

Yeah! In Matchwalls, we understand that art and decoration is an important investment. That is why we offer the option to finance your interest without interest, allowing you to adapt the fees to your needs. Buy now and pay at your pace, making sure that you can enjoy your wallpaper, mural, art print or work of art without financial worries.

Currently, we do not offer the counterrembolso payment option. We focus on providing electronic payment methods that ensure efficiency and safety in each transaction for an optimal and uncomplicated purchase experience.

In Matchwalls, we make sure that every step of your shopping experience is
clear and satisfactory. After completing the payment of your art selection, we explain here
How to confirm that your order has been successfully prosecuted:

1 .Confirmation by mail electronic: immediately after performing your
Order, you will receive a confirmation email. This message is the
sign that your purchase has been successful and that we are carefully preparing
Your work of art and wallpaper for shipping.

2. Check your entrance tray and spam: if you do not see the confirmation mail in your
Entrance tray, we suggest checking the spam folder. Sometimes filters
They can direct our messages there.

3. Reasonable waiting time: If after 48 hours you have not yet received your
Confirmation, please contact us in
Help@matchwalls.com. Our team of customer service It will be
Enchanted to help you and confirm the status of your order.

4. Avoid duplicate orders: We recommend you not to make a second order
until we have confirmed the situation of the first. This helps us avoid
confusion and ensure that your purchase experience is the most fluid possible.

In Matchwalls, each wallpaper, mural, print or work of art is a promise of
beauty and satisfaction. We are here for guarantee that your trip From the selection
until delivery is as inspiring as The art we have selected for you.

In Matchwalls, we understand that sometimes your plans can change. If you need to cancel your purchase, we want to do it as simple and clear for you.

How to cancel your order:

• Deadline for canceling: You can cancel your order until 1h00 a.m. The next day to your purchase. We strive to prepare and Send your works of art as quickly as possible, So it is important to act quickly if you decide that you need to cancel.
• Cancellation process: To cancel your order, visit the confirmation page of your order, which you can access through the link in your confirmation email. There you will find the "Cancel" option. Simply select this option to start the cancellation process.
• Refund: Once you have canceled your order, the refund will be processed and should be reflected in your account within a maximum period of 15 working days. We are committed to doing this process as efficient as possible.

Do you need help?

If you have any questions or need assistance with the cancellation process, do not hesitate to contact our customer service team in Help@matchwalls.com In Matchwalls, we are committed to ensuring that your experience, from the purchase to cancellation if necessary, Be fluid and satisfactory.

We know that a small mistake when entering your data can occur. In Matchwalls, we want make sure your purchase experience is perfect, Even if you need to make a change after making your order.

Steps to follow in case of error:

• Contact us immediately: If you realize that you have made an error in your order information, the most important thing is to act quickly. Send us an email to Help@matchwalls.com With the right details as soon as possible.
• Provide the correct information: In your email, include your order number and the exact data that need to be corrected. Either a shipping address, a contact number or any other relevant information, We are here to help you rectify it.
• Answer time: Our team will strive to meet your application efficiently. We will work to correct errors before your order between shipping process, ensuring that your work of art arrives at the right place and person.

Commitment to your satisfaction

In Matchwalls, each client is essential and your satisfaction is our priority. We are dedicated to handling each situation with the attention and care you deserve. Either a painting, a print or any work of art you have chosen, We want your experience to be as impeccable as the pieces we offer.

In MatchwallsWe understand the importance of maintaining your organized and documented transactions. Therefore, we facilitate the process of obtaining your invoice once you have made your purchase. 

Steps to get your bill: 

• Direct Post-Compra Download: Immediately after making your order, you will have the option to download your invoice directly on the confirmation page of your order. 
• Access through email: In addition, we will send you an email with all the details of your purchase, including a link to download your bill. If you do not find this email in your inbox, we recommend you check your spam folder, since sometimes it can be redirected there. 
• Assistance in case of problems: If for some reason you fail to obtain your invoice through these methods, do not hesitate to contact our support team in Help@matchwalls.com. We are here to make sure you have all the necessary documents related to your purchase. 

Your comfort, our priority 

In Matchwalls, every step of your purchase experience is intended for your comfort and satisfaction. From the selection of that perfect picture or piece of art until the moment you need your invoice, we want each interaction with us to be as fluid and pleasant as the art we offer. 

In Matchwalls, we know that the precision in the documentation is crucial. If you detect any error in your invoice data, we are here to correct it quickly and efficiently. 

Steps to correct data on your bill: 

• Immediate contact: If your invoice contains incorrect information, the most important thing is to act quickly. Send us an email to Help@matchwalls.com detailing the errors and correct data that should appear. 
• Modification process: Once we receive your application, our team will be launched to update your invoice data. We will strive to make the necessary corrections quickly so you can have the right documentation in your hands as soon as possible. 
• Confirmation of changes: We will send you a confirmation once the invoice has been corrected, making sure that all the details are exactly as they should be. 

Committed to your satisfaction 

We understand that every detail counts, especially when it comes to your bill. In Matchwalls, we are committed to ensuring that all aspects of your shopping experience, including billing, are precise and satisfactory. Remember, we are here to help you find that work of art that you did not know what you needed, and that includes making sure that your experience is impeccable in each step.