Online sales terms and conditions
1. Company details and contact
The Matchwalls online store is operated by MATCH PROJECTS INTERNATIONAL, S.L., tax identification number B70959283, with its current business address at C/ Catalunya 9, 08860 Castelldefels, Barcelona, Spain.
For questions about orders or these terms and conditions, customers can email help@matchwalls.com.
2. Scope
These commercial terms and conditions apply to orders placed through the Matchwalls online store. Before confirming an order, customers must review the product information, measurements or configuration, price, currency, payment method, delivery address and applicable terms.
3. Product information, price and currency
The description and configuration displayed on the product page form part of the purchase proposal. The applicable price and currency are those shown to the customer before the order is confirmed. Any amounts or charges applicable to the order must be visible during checkout.
4. Order process
The customer selects the product, completes its configuration, provides the information required for delivery and chooses one of the payment methods available in their market. Matchwalls considers the order received when the payment platform confirms the transaction and the order confirmation is sent.
The customer must check the confirmation details and promptly report any discrepancy to help@matchwalls.com.
5. Payment methods
Available payment methods are displayed during checkout and may vary by market. Methods currently supported include cards processed through Shopify Payments, Shop Pay, Apple Pay, Google Pay and Klarna, together with local methods displayed as available to the customer at checkout.
Klarna is offered solely as a payment method. Any specific conditions applied by Klarna are those presented to the customer during the payment process itself.
6. Custom products and customer files
Custom or made-to-order products are produced specifically according to the configuration provided by the customer. When required by the product, the process allows the customer to upload a file and specify the measurements needed for production.
The customer is responsible for checking that the measurements, configuration and uploaded file are the ones they wish to use. Advance file review, when available, is optional and does not amount to mandatory customer approval before production begins.
7. Production
The expected operational production period is 4 business days from the order date. Production and transit are separate stages.
The start of production must be recorded by Matchwalls. For these purposes, the “recorded start of production” is the moment when the order changes in the Matchwalls internal system to “EN PRODUCCIÓN / PRODUCTION STARTED”, with the change recorded by date and time. This event is the commercial cut-off for accepting or refusing a cancellation.
8. Dispatch and transit
Transit begins when the order has been dispatched. The expected transit times are:
- Spain and other European Union destinations: 4–5 business days from dispatch.
- United Kingdom: 4–10 business days from dispatch.
- United States: 4–10 business days from dispatch.
- Canada: 4–10 business days from dispatch.
- All other destinations: 4–10 business days from dispatch.
These transit times do not include the production period. This proposal does not identify a specific carrier.
If the customer identifies a delivery issue, they must contact help@matchwalls.com and provide their order number so Matchwalls can review the case using the available information.
9. Customs and imports
International shipments may be subject to duties, taxes or other import charges applied in the destination country. Where the carrier charges these amounts to the recipient, payment is the customer's responsibility.
10. Cancellation
The customer may request cancellation of the order until the start of production has been recorded by Matchwalls. The request must be sent to help@matchwalls.com and clearly identify the order.
Once the order has been recorded as in production, cancellations due to a change of mind are not accepted for custom or made-to-order products.
11. Returns of custom products
Under Matchwalls' commercial policy, custom or made-to-order products cannot be returned due to a change of mind because they are produced specifically for the customer.
This policy does not prevent customers from reporting an initial defect, a production error or receipt of an incorrect product.
12. Defects, production errors or incorrect products
If the customer receives a product with a possible initial defect, production error or a product other than the one ordered, they must email help@matchwalls.com, identify the order and provide the information needed to review the issue, including photographs where relevant.
Once the issue has been verified, Matchwalls will apply the appropriate remedy for the case, which may consist of a replacement or refund. The customer will not bear the cost of correcting a verified initial defect or production error, or the delivery of an incorrect product.
13. Commercial warranty and issues
Verified issues involving an initial defect, production error or incorrect product are handled as described in the previous section. This proposal does not include an additional commercial warranty promise or a specific period that has not been verified.
14. Acceptance of the terms and conditions
Before completing the order, the customer must be able to view these terms and conditions through a visible link and expressly accept that they apply. The acceptance checkbox must not be preselected.
The order confirmation retains the commercial information presented during checkout and enables the customer to identify the agreed product, configuration, price and delivery.
